Last Updated

July 28, 2026

Michigan-Only Sales and Delivery

Sweet Oasis Group LLC, doing business as Sweet Oasis Mixes, currently sells and delivers qualifying cottage-food products only within the State of Michigan.

Orders using a delivery or shipping address outside Michigan may be blocked, declined or canceled.

If payment is collected for an order that cannot legally be fulfilled, the appropriate amount will be returned through the original payment method.

Direct Customer Interaction

Sweet Oasis products are sold directly to the final consumer. Customers have an opportunity to communicate directly with Sweet Oasis Mixes before purchasing through the Contact page and published email address.

Contact Sweet Oasis Mixes before ordering if you have questions about ingredients, allergens, preparation, product availability or fulfillment.

Available Fulfillment Methods

Available fulfillment options may include shipping, local delivery or arranged pickup when those options are enabled.

The options currently available for an order will be shown during checkout or communicated directly to the customer.

An option not displayed during checkout should not be assumed to be available.

Shipping and Delivery Charges

Applicable shipping or delivery charges are calculated or displayed in the Cart and Checkout before the order is submitted.

Charges may vary based on the order, destination, package size, package weight, selected service or current store settings.

Any promotional shipping offer will be subject to the conditions displayed with that offer.

Order Processing

Processing begins after payment is authorized and the order is accepted.

Processing time may vary because products are prepared, packaged and labeled in small batches. Timing may also be affected by:

• Order volume
• Product or ingredient availability
• Flavor and Add In selections
• Weekends and holidays
• Weather
• Carrier availability
• Production or packaging schedules

A submitted order does not guarantee same-day or next-day shipment.

Delivery Estimates

Any processing, shipping or delivery timeframe shown on the website, at checkout or in an order message is an estimate rather than a guaranteed delivery date.

Once a package is transferred to a carrier, transit times are controlled by the carrier and may change because of weather, holidays, transportation problems, service interruptions or other circumstances outside Sweet Oasis Mixes’ reasonable control.

Shipping Confirmation and Tracking

When tracking is available, tracking information may be sent to the email address associated with the order.

Tracking systems may take time to display the first carrier scan. A shipping notification does not always mean the package has already moved through the carrier’s network.

Customer Address Responsibility

Customers are responsible for entering and reviewing a complete, accurate Michigan delivery or shipping address before submitting an order.

This includes:

• Recipient name
• Street number and street name
• Apartment, unit or suite number
• City
• Michigan ZIP code
• Accurate email and contact information

Contact Sweet Oasis Mixes immediately if you notice an address error. Address changes cannot be guaranteed after fulfillment or shipment has begun.

Incorrect or Incomplete Addresses

Sweet Oasis Mixes is not responsible for delay, loss, misdelivery or return caused by inaccurate or incomplete customer-provided information.

If a package is returned because of an incorrect address, missing unit number, refusal, failed delivery or similar customer-related issue, additional shipping charges may be required before it can be sent again.

Food-safety and product-condition considerations may prevent a returned food package from being shipped again.

Local Delivery

Local delivery may be offered within selected Michigan service areas when enabled.

Customers are responsible for providing a safe and accessible delivery location. Delivery instructions should be entered during checkout when that option is available.

Sweet Oasis Mixes may contact the customer if additional information is needed to complete delivery.

Pickup Orders

Pickup is available only when expressly offered or arranged by Sweet Oasis Mixes.

Customers should wait for confirmation that the order is ready before arriving. Pickup time, location and identification requirements will be communicated directly.

Cottage-food products may not be stored for customer pickup at an unrelated retail store or other unauthorized third-party location.

Damaged Packages

If an order arrives materially damaged, photograph the following before discarding anything:

• The outside shipping box or mailer
• The shipping label
• Internal packing materials
• The affected product packaging
• The damaged contents

Contact Sweet Oasis Mixes promptly with your order number and photographs so the issue can be reviewed.

Minor cosmetic damage to the outside shipping container does not automatically qualify for a refund when the sealed food product remains intact and safe to use.

Delayed Packages

Carrier delays may occur after an order leaves Sweet Oasis Mixes.

Review the tracking information before reporting a delay. If tracking has not updated for an unusual period, contact Sweet Oasis Mixes so the shipment can be reviewed.

A delay does not automatically mean a package is lost.

Packages Marked Delivered

If tracking shows “delivered” but the package cannot be located:

• Check all entrances and delivery areas
• Check with household members
• Check any carrier notice or delivery photograph
• Allow time for an early delivery scan to update
• Contact the carrier when appropriate

Contact Sweet Oasis Mixes if the package remains missing. Additional verification or a carrier review may be required before a replacement or refund is considered.

Lost Packages

A package may be treated as lost after the carrier confirms loss or after a reasonable carrier-review period has passed.

Any replacement, refund, store credit or other resolution will be determined according to the facts of the shipment and the Return & Refund Policy .

Refused and Unclaimed Packages

Refunds are generally not guaranteed for packages refused by the customer or left unclaimed when the order was correctly prepared and sent to the address provided.

Delivery charges and other nonrecoverable costs may be deducted from an approved refund where permitted.

Package Condition and Weather

Customers should retrieve delivered packages promptly and store the unopened dry mixes in a cool, dry place away from moisture, heat, pests and direct sunlight.

Sweet Oasis Mixes is not responsible for damage caused after delivery by prolonged outdoor exposure, precipitation, animals, excessive heat, improper storage or other conditions outside our control.

Order Changes and Cancellations

Contact Sweet Oasis Mixes as soon as possible if you need to change or cancel an order.

Changes and cancellations cannot be guaranteed after payment processing, packaging or shipment has begun.

Out-of-State Orders

Sweet Oasis Mixes does not currently sell or deliver cottage-food products outside Michigan.

An out-of-state billing address may be accepted only when the actual recipient and delivery address are located in Michigan and the order otherwise complies with applicable requirements.

Returns and Refunds

Shipping-related refunds, replacements and order resolutions are governed by the Return & Refund Policy .

Policy Changes

Sweet Oasis Mixes may update this Shipping Policy when carriers, service areas, checkout settings, fulfillment methods or applicable requirements change.

The revised version will be posted on this page with an updated revision date.